Why Piwigo?
There are many reasons to choose Piwigo: transparent pricing, ease of use, open source foundations, responsive support and strong data protection. Together, they form a reliable image library and DAM solution designed for long-term control.
Transparent pricing with no surprises
With Piwigo, you get a full-featured digital asset management (DAM) solution without inflated or opaque pricing models.
Piwigo.com plans are designed to support organizations of all sizes, with clear and public pricing that applies equally to everyone. There are no onboarding fees, no hidden options, and no unexpected costs.
Your subscription includes the complete setup of the software, hosting, maintenance, and support. Once subscribed, your pricing is locked in over time, even if our offers evolve.
And if you ever decide to leave, you can retrieve all your data at no extra cost. Your media is stored in standard formats, fully exportable, and never held hostage by proprietary systems.
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Intuitive and easy to learn
Professional image library and DAM software is often complex, technical, and difficult to adopt across teams. Piwigo takes a different approach. Despite its advanced features, Piwigo is designed to remain intuitive and accessible for non-technical users. We place a strong emphasis on usability, clarity, and user autonomy. Piwigo is built to support collaborative work within organizations, with clear permissions, roles, and governance. Teams can quickly adopt the tool without long training cycles, while still benefiting from a robust and structured system.
The advantages of open source, the simplicity of SaaS
At its core, Piwigo is open source software. This means transparency, durability, and freedom from proprietary lock-in. The software is developed openly, with contributions from a global community of developers, testers, and translators. Open source has proven its value over time: it ensures long-term sustainability, adaptability, and full control over your tools and data. However, running open source software requires installation, hosting, updates, and maintenance, which not every organization wants or is able to manage internally. With a Piwigo.com plan, you benefit from a fully managed SaaS service. We handle hosting, updates, security, and maintenance, while you keep the freedoms of open source.
There is nothing to install or configure, and everything is accessible through your web browser or mobile applications. And if your needs change, you can move your Piwigo installation to your own infrastructure at any time, without rewriting your data or changing tools. Your system remains reversible by design.
A responsive, understanding support team
With Piwigo.com, your support requests are handled by real Piwigo experts, not automated chatbots. Our support team is based in France and works closely with the product and development teams. This proximity ensures a deep understanding of your use cases, constraints, and regulatory environment, within a European legal and data protection framework. You can reach us by email or phone whenever needed. We build long-term relationships with our customers and support them throughout their Piwigo journey. Team, Enterprise and VIP plans include access to priority support, with requests handled faster by our support team.
Security, data ownership and GDPR compliance
European hosting, total control
With Piwigo, your data stays in Europe, away from the infrastructure of major non-European cloud providers. We retain full control over the hosting environment used for our clients. Our servers are operated by OVHcloud, a leading European cloud provider. Each Piwigo.com account is hosted on a dedicated server that we fully manage, without shared environments. This architecture guarantees full technical and legal sovereignty over your digital media.
Your data, your property
Your data and digital content always remain your property. Piwigo.com does not share your data with third parties. There is no advertising, no profiling, and no data exploitation. If you decide to leave the platform, you can retrieve all your content free of charge. Unlike many software providers, we do not charge exit fees. At Piwigo, data ownership is not a marketing promise, it is a foundational principle.
Redundant disk arrays and backup servers
Each server uses redundant disk arrays to ensure continuity of service. If a disk fails, its twin continues operating without interruption or data loss. Every server is also paired with a backup server, synchronized nightly with the main server. These servers are located in separate data centers, reducing the risk of simultaneous failure. If a fire occurs in one data center, for example, we won't lose both servers at the same time! While zero risk does not exist, our infrastructure is designed to minimize operational and data loss risks as much as possible.
Backup system
Your data is backed up every night, with the last 30 backups retained. This allows us to restore your files even in the event of accidental deletion. In addition, our system monitors changes every 15 minutes and saves them on the backup server, ensuring continuous protection of your media library.